Last Updated: September 15, 2025
AGREEMENT: | These Terms of Use (the "Terms") constitute a legally binding agreement between you, the user (the "Partner"), and Navien, Inc. ("Navien") concerning your access to and use of the Navien Partners Portal (the "Portal"). By accessing or using the Portal, you agree to be bound by these Terms and any other policies or guidelines referenced herein, including the Navien Partners Portal Privacy Policy. If you do not agree, you may not access or use the Portal.
Navien grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Portal for the following purposes:
As a user of the Portal, you agree to the following responsibilities:
You agree NOT to use the Portal in any way that:
Navien does not guarantee any specific number of service requests or business leads by your use of the Portal. The Portal is provided as a tool to facilitate connections, and your success depends on your own performance, responsiveness, and customer service.
THE PORTAL IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. NAVIEN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
NAVIEN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR DATA, ARISING FROM YOUR USE OF THE PORTAL OR ANY CUSTOMER DATA, EVEN IF NAVIEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify and hold harmless Navien, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Portal, your breach of these Terms, or your violation of any law or the rights of a third party.
Navien may, at its sole discretion, suspend or terminate your access to the Portal at any time and for any reason, with or without notice.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Orange County, California.
Navien reserves the right to modify these Terms at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this document. Your continued use of the Portal after any such changes constitutes your acceptance of the new Terms.
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms, along with the Navien Partners Portal Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and Navien regarding your use of the Portal and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Navien with respect to the Portal.
Navien reserves the right to modify, suspend, or discontinue any part of the Portal, or any service or feature provided through it, at any time without prior notice. Navien will not be liable to you or any third party for any modification, suspension, or discontinuation of the Portal or any part thereof.
Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Navien. You do not have authority to bind Navien in any way.
Navien shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, war, epidemics, cyber-attacks, or failures of suppliers or service providers.
Any feedback, suggestions, or ideas submitted by you regarding the Portal shall be deemed non-confidential and the sole property of Navien. Navien may use such feedback for any purpose without attribution or compensation to you.
Last Updated: September 15, 2025
This Privacy Policy applies specifically to the Navien Partners Portal (the "Portal"), which is a service provided by Navien, Inc. to connect customers with certified Navien contractors for service, repair, and installation inquiries. This policy supplements the general Navien website Privacy Policy and is intended to provide clear and transparent information regarding how your Personal Information is handled when you use the Portal.
By using the Portal to request a service, you explicitly consent to the collection, use, and sharing of your Personal Information as described in this policy.
When you submit a service request through the Portal, we collect the following Personal Information from you:
This information is collected directly from you when you complete the service request form on the Portal.
The primary purpose for collecting your information through the Portal is to facilitate a connection between you and a local, certified Navien contractor to fulfill your service request.
Your Personal Information will be shared with the contractor(s) to respond to your request. This sharing is essential to the function of the Portal, allowing the contractor to contact you directly to schedule an appointment or provide a quote.
We will not sell, trade, or rent your Personal Information to any third parties for marketing purposes. Your information is shared solely for the purpose of fulfilling your specific service request.
In certain cases, we may also use aggregated or de-identified information for internal business purposes, such as analyzing service trends, improving the efficiency of the Portal, or enhancing our product and service offerings. This information does not personally identify you. Aggregated or de-identified data is never linked back to you personally.
By clicking "Submit Request" or a similar button on the Portal, you confirm that you are at least 18 years old and authorized to submit the request, and you are providing your explicit and informed consent for Navien to collect the information detailed above and to share it with the designated contractor(s). This consent is a condition of using the Portal.
Navien requires all contractors who use the Portal to agree to strict terms of use and confidentiality agreements. These agreements mandate that contractors must:
You have the right to request access to, correction of, or deletion of the Personal Information you have submitted through the Portal. To do so, please contact us using the information provided on our main website. We will respond to your request in accordance with applicable law. You may also withdraw your consent to data processing at any time, subject to legal or contractual limitations.
We may update this Privacy Policy from time to time to reflect changes in our data-handling practices or to comply with new legal requirements. We will post any changes on this page and encourage you to review it periodically. Your continued use of the Portal after any changes indicates your acceptance of the new terms.
We may use trusted third-party service providers to support the operation of the Portal (e.g., for data hosting or communication tools). These providers are contractually obligated to protect your information and may only use it for the specific services they perform on our behalf.
We retain Personal Information collected through the Portal only as long as necessary to fulfill the purpose for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
The Portal is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children. If we learn that we have inadvertently received such information, we will delete it promptly.